JVLNET Internet Services - Support

Reporting Unfiltered Spam

If you are still receiving spam despite your settings in JVLNET's Spam and Virus Control Panel, the best way to help prevent receiving more of these is to send your unfiltered spam as an attachment to spam@postini.com.

Enclosed emails are automatically added to our extensive database of spam samples. We analyze the emails in this database to tune our heuristic filters to increase filter accuracy. You should not expect a reply or evaluation of why spam was or was not quarantined. The best method for submitting spam to us is to enclose the spam email with headers intact. In Outlook or Outlook Express, create a new email and then drag the spam email on top of the new email. This will ensure that we receive the spam, with headers intact, for proper evaluation.

If you believe the spam should have been quarantined in your Message Center we can recommend a few changes to personalize the filters to increase effectiveness:

1) ADJUST SPAM FILTER SENSITIVITY TO MATCH YOUR TOLERANCE Filtering can be set more aggressively for your account; however, with increased sensitivity, a legitimate message is also more likely to be quarantined.

2) ADD "APPROVED" AND "BLOCKED" SENDERS Add addresses to the "Approved Senders" list to have email from those senders bypass the Junk Email Assistant, regardless of your filter settings (above). Similarly, add email addresses to your "Blocked Senders" list if you repeatedly receive objectionable email from some individuals or domains.